Privacy Policy
Last updated: March 2026
1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
- Personal Information: Name, phone number, email address, and shipping address provided during checkout.
- Payment Information: Payment details are processed securely by Razorpay. We do not store your card details on our servers.
- Usage Data: Pages visited, time spent, browser type, and device information collected via cookies and analytics tools.
- Communication Data: Messages sent via our contact form, WhatsApp, or email.
2. How We Use Your Information
- To process and fulfill your orders
- To communicate about your order status, delivery, and installation
- To provide customer support and respond to inquiries
- To send promotional offers and product updates (with your consent)
- To improve our website, products, and services
- To comply with legal obligations
3. Payment Security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your payment information is encrypted and transmitted securely. We never have access to your full card details.
4. Data Sharing
We do not sell or rent your personal information. We may share your data with:
- Razorpay: For payment processing
- Delivery Partners: For order fulfillment and installation
- Analytics Providers: For website improvement (anonymized data)
- Legal Authorities: When required by law
5. Cookies
We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can disable cookies in your browser settings, though some features may not work correctly.
6. Data Retention
We retain your personal information for as long as necessary to fulfill orders, provide support, and comply with legal obligations. You may request deletion of your data by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
8. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
For privacy-related inquiries, contact us at:
- Email: helpdesk@elisaindia.in
- Phone: +91 92511 19251
- WhatsApp: +91 92511 19251
- Address: Elisa Home Appliances Pvt. Ltd., Survey No. 127/4, Village Aredhi, Dist. Bhopal (M.P.), India